Serious water leaks
Urgent help where escaping water risks damage and the source cannot be controlled.
Emergency plumbing & heating · South Wales
Urgent plumbing or heating problem?
Call SGW for practical emergency support with serious leaks, heating breakdowns and urgent plumbing problems across the local South Wales service area.
Gas Safe registeredQualified local engineers.
25 years’ experienceFamily-run South Wales expertise.
Clear quotationsPractical advice, no pressure.
Urgent local support
Act safely, then speak to an engineer.
A major leak, loss of heating or suspected gas-related problem can be stressful. SGW provides an emergency callout service and will help establish the safest, most practical next step.
If there is an immediate danger, a smell of gas or suspected carbon monoxide, leave the property and contact the National Gas Emergency Service on 0800 111 999 before calling SGW.
Heating breakdowns
Support for boiler and central-heating failures, particularly when the home is left without heat.
Safe first steps
Clear advice on isolation and immediate precautions while a visit is discussed.
Local response
A family-run team serving Aberdare, Rhondda Cynon Taf and surrounding areas.
Before you call
A few details help us respond properly.
Safety comes first. Do not take risks around electricity, gas, hot water or inaccessible pipework.
- State your postcode and the nature of the emergency
- Say whether water, gas or electricity has been isolated
- Mention vulnerable occupants or loss of all heating
- Send photos only when it is safe to do so
- For suspected gas escapes call 0800 111 999 first
Common questions
Emergency callout questions
Is the emergency service available 24/7?
SGW advertises emergency callout availability 24 hours a day, 365 days a year. Call to confirm response and availability for your location.
What should I do about a major water leak?
If safe, turn off the affected isolation valve or the main stop tap and keep away from electrical fittings. Then call and explain the urgency.
What if I smell gas?
Leave the property, avoid switches or flames and call the National Gas Emergency Service on 0800 111 999 from a safe place.
Call SGW for urgent assistance.
For an urgent problem, call now. For non-urgent work, use the detailed enquiry form.