Last updated: 24 August 2026. This notice explains how SGW Plumbing & Heating Services (“SGW”, “we”, “us”) collects and uses personal information through this website and when providing quotations and services.
Who we are
SGW Plumbing & Heating Services is the controller of the personal information described in this notice. You can contact us through the website enquiry form, by calling 07769 350016, or by writing to us using any business address shown on your quotation or invoice.
Information we collect
Depending on how you contact or instruct us, we may collect:
- your name, telephone number, email address and property or service address;
- details of your plumbing, heating or gas enquiry and your preferred appointment arrangements;
- photographs, documents and messages you choose to send;
- quotation, job, payment, warranty and service-history information;
- technical website information such as IP address, browser type and essential cookie data; and
- information received from another person involved in the work, such as a landlord, tenant, managing agent or contractor.
How and why we use it
We use personal information to respond to enquiries, assess work, provide quotations, arrange and carry out services, keep safety and service records, take payment, deal with warranties or complaints, protect our business and website, and meet legal, tax and regulatory requirements.
Our lawful bases are normally taking steps at your request before entering into a contract, performing our contract with you, complying with legal obligations, and our legitimate interests in operating, securing and improving the business. If we ever send optional direct marketing that requires consent, you can withdraw that consent at any time.
Who we share information with
We share only what is reasonably necessary. Recipients may include website, email and secure data-hosting providers; payment, accounting and professional advisers; manufacturers, suppliers, subcontractors or other trades involved in your work; insurers; and public authorities, regulators or emergency services where required by law or safety. We do not sell personal information.
Some service providers may process data outside the UK. Where this occurs, we expect an appropriate UK data-transfer safeguard or other lawful mechanism to be used.
How long we keep it
We keep enquiry records only as long as they remain useful. Customer, quotation, job, safety, payment and warranty records may be kept for longer where needed to perform services, support a warranty, establish or defend legal claims, or comply with tax and regulatory obligations. When information is no longer required, it is deleted or securely disposed of.
Cookies and website services
The site may use cookies that are necessary for security, forms and basic operation, and may use measurement services to understand website performance. Where non-essential cookies require a choice, the site should request it before they are used. You can also manage cookies through your browser.
Your data-protection rights
Depending on the circumstances, you may have rights to ask for access to your personal information, correction, deletion, restriction, portability, or an objection to certain processing. You may also withdraw consent where consent is the lawful basis. These rights are not absolute, but we will explain any lawful reason why a request cannot be met.
Contact us using the details above to exercise a right. You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint, although we would welcome the opportunity to address your concern first.
Changes to this notice
We may update this notice when our services, suppliers or legal duties change. The latest version will always appear on this page.